About The Book

We are in a situation where there are lot of changes happening within organizations. New technology is emerging like cloud, artificial intelligence, machine learning, the combined use of biochemistry and technology, etc. Customers also have new expectations. Today, information technology is not just a “cost center”, it is “business”.

The traditional, familiar ways of working are no longer suitable. Our methods of operation require drastic changes under the current situation. We have seen various frameworks like PMBOK, SAFe, scrum, and ITIL being used. The customers engage system integrators to provide their services to run the information technology-related activities using these frameworks.
The challenges that these system integrators face does not get discussed enough, and they find themselves completely unaware of what they need to do. There is no mention of an end-to-end value stream shared accountability.
This book tries to address the change required from the system integrators’ side. The change needed to be able to deliver the service and/or product or servitized product in a faster, stabler, and more secure manner to the customers while offering a great user experience throughout the journey.

This book tries to make the system integrators do the right thing and look from the point of view of value delivery using the existing frameworks more holistically. This book is not prescriptive, instead, it discusses how we can evaluate operations to satisfy the customer. We have discussed the relevant changes that need to be implemented from a customer standpoint to facilitate system integrators in doing their work better.
This book is presented from the perspective of delivering the best “outcome”. We have addressed the various aspects that need to be considered and changed, wherever required. We have come up with the 10 Pillars of Metamorphosis approach to bring the required change.


Dr. Niladri Choudhuri is an experienced executive who has consulting experience of over 31 years in various areas of Information Technology. He has set up and managed multiple global practices in different organizations and delivered value to customers in different domains. He is currently the Founder and CEO of Xellentro Consulting Services LLP, India and Xellentro Pte Ltd, Singapore, providing consulting and training in areas of DevOps, DevSecOps, SRE and he is the chief organizer for DevOps India Summit. He is currently helping as many people as possible achieve great results in their work through consulting, training, webinars, presentations in events and now with this book. He is a speaker in various global DevOps, DevSecOps, SRE and ITSM events and an official member of Forbes Business Council.


Padma Satyamurthy is a Senior Business Leader with 25 years of experience, having worked with both Fortune 50 Companies as well as with Start-ups & Unicorns. She has been an entrepreneur and was the founder-director of Consulting and Transformation Start-up – Mepas Innovation Labs. Padma has extensive experience in transformation with companies including Target Corporation, Philips Healthcare, ABB Ltd, Honeywell Technologies, Syniverse and Lowes among others. Her core competencies are in the areas of leading large business groups for growth & transformation and working in high-pressure goal driven environments with strong sense of judgement and ethics and integrity.

Archana Joshi is an industry leader with over 20 years of experience across progressive roles in Software Engineering and IT Transformation. She has advised several of the Fortune 500 enterprises on driving the change using techniques like agile, DevOps and new age technologies. Archana is the recipient of the Top 10 India's Women Tech Leader Award 2021 and is an active contributor to academia and industry forums.