Cancellation and Refund Policy

No later than one week prior to course commencement, Xellentro may deem that the number of participants is insufficient to effectively deliver a course. In this instance, the sales team will contact the confirmed and paid participants to determine whether another course date and time is suitable.

Xellentro will refund all payments made by a client if the course is canceled or course commencement is postponed by more than four weeks unless alternative arrangements acceptable to the client can be made.

The client may also choose to transfer his/her registration (of equal value) to any other Xellentro course without incurring any additional cost (unless specifically mentioned by Xellentro) subject to the availability of space. Xellentro will also try to accommodate alternative arrangements acceptable to the client.

Xellentro cannot be held responsible for any financial loss incurred by the client or its employer due to rescheduling or cancellation of any course.

All fees will be refunded through online transfer in favor of the party who had paid the fee earlier, as will be decided by the company.

A course participant will not receive a refund for non-attendance in a scheduled course. In the case of an act of God, natural disaster or hospitalization that prevents the client from attending, a request can be made in writing to training@xellentro.com for consideration of a refund. Documentation may be required to support your claim for a refund.