ITIL ® Certifications

ITIL is used by millions of professionals globally. Businesses are built on ITIL.

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Since 1989, and across 180+ countries, ITIL® has been the globally-recognized leader in IT Service Management (ITSM). It is the go-to IT qualification for professionals looking to realize their full potential, take a career leap, and deliver empowering change for ambitious organizations.

For world-shaping brands like IBM, NASA, Shell, HP, British Airways and Disney, ITIL certified professionals are the lifeblood of seamless business operations.

And for those who want to build (and rebuild) the foundations of the digital world, it all starts with training and certification.


ITIL® Certification

The ITIL Certification Scheme delivers a modular method to the ITIL framework and consists of a series of qualifications focused on different features of IT best practice to several degrees of depth and detail. Recently ITIL has developed from ITIL v3 to ITIL 4 with a clear-cut transition journey from one scheme structure to the other. ITIL v3 Foundation qualified candidates are urged to move straight to ITIL 4 Foundation to keep their skills advanced. Intermediate candidates can decide to collect 17 v3 credits to enable them to transition to ITIL 4 with one course and one exam.

ITIL 4 Foundation and ITIL 4 Managing Professional are now available in the market.


ITIL 4 Certification Scheme

There are three certification levels within the ITIL 4 scheme:

ITIL certification shows employers you are ready for any challenge, powered by essential skills and world-class expertise.

ITIL enables you to:
• Benchmark services Optimizing budget allocation and ROI

• Meet evolving demands Delivering innovative, joined-up customer journeys

• Track and measure performance Demonstrating the value driven by IT

• Mitigate the risk of IT failure Protecting your business and customers.

For those working with the likes of Lean, Agile and DevOps, ITIL offers a complementary foundation. Used together, they can help you unlock even greater business value.Ultimately, ITIL connects you with leading IT professionals and organizations through a globally-shared language.

With a structured certification pathway, ITIL is designed to help you at every stage of your career. The ITIL credit system allows candidates to demonstrate knowledge and skills around ITIL practices and the ITIL service lifecycle.
Businesses of all shapes and sizes can benefit from ITIL. So the practical tools and insights you earn through ITIL guidance should always be adapted to meet the specific needs of your organization.

We also want to support you with the kind of premium content and resources that help you better apply the concepts you have learned to real-world situations. Every exam now comes with a free 1-year subscription to ‘My ITIL’.

ITIL is recognized all over the world as the foundation for IT-led transformation, growth and sustainable success. Get certified to keep business running smoothly and become the engine of everything to come

ITIL provides organizations with a comprehensive framework for ITSM, and has led the ITSM industry with guidance, training and certification for over 30 years.

ITIL 4 builds on this guidance by reshaping established ITSM practices in the wider context of customer experience, value streams, digital transformation, and systems thinking, as well as embracing new ways of working, such as Lean, Agile and DevOps.

ITIL 4 will help organizations navigate the new technological era, commonly known as the Fourth Industrial Revolution, marked by emerging technologies including: artificial intelligence, the Internet of things, nanotechnology and much more.

The purpose of ITIL 4 is to provide organizations with a practical and flexible framework that supports them on their journey into the new world of digital transformation, by helping them align their human, digital and physical resources to compete within a modern and complex landscape.

The ITIL 4 certification scheme is aligned with ITIL v3 and provides clear paths for practitioners to start or continue their ITIL journey.

The ITIL certification scheme has been streamlined and updated to reflect the roles and knowledge required in the modern digital world.

ITIL Foundation: Introduces management of modern IT-enabled services, provides an understanding of the common language and key concepts and enables organizational improvements using ITIL 4.

ITIL Managing Professional (ITIL MP): Targets IT practitioners working within technology and digital teams across businesses. The ITIL MP stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.

ITIL Strategic Leader (ITIL SL): Recognizes the value of ITIL, not just for IT operations, but for all digitallyenabled services. Becoming an ITIL SL demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.

To obtain the designation ITIL MP or ITIL SL, the professional must complete all modules in each stream.
ITIL Foundation, ITIL 4 Edition released 28 Feb 2019. ITIL MP and ITIL SL released second half 2019.

Niladri Choudhuri Founder & CEO of Xellentro, ATO Working Group Member – Asia at AXELOS Global Best Practice

Niladri has 27 years of IT consulting and training experience across a range of verticals and technology. He has strong experience in managing large global projects and programs setting up from scratch various practices for BI/DW, Project Portfolio Management, etc.

He has been providing training and consulting to large organizations across the world on Project Management, Portfolio Management, Agile, DevOps, IT Service Management, etc.

He is the first person to be DevOps Test Engineer Certified and Accredited by DevOps Institute in India and second in the world.

He is also accredited by G2G3 for their DevOps Simulation.

Prior to his entrepreneurial start with Xellentro, Niladri worked with Satyam, PwC, ITC Infotech, etc.,in various capacities. His last assignment was with Satyam as Practice Leader for Portfolio, Program and Project Management Practice.

Full Profile | LinkedIn Profile

About Axelos

AXELOS is a joint venture company, created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc, to manage, develop and grow the Global Best Practice portfolio. AXELOS boasts an already enviable track record and an unmatched portfolio of globally-recognized best practice qualifications.

AXELOS is responsible for developing, enhancing and promoting a number of best practice frameworks and methodologies used globally by professionals working primarily in IT service management, project, programme and portfolio management and cyber resilience.

These methods, including ITIL®, PRINCE2®, MSP® and our collection of cyber resilience best practice products, RESILIA®, are adopted by private, public and voluntary sectors in more than 150 countries to improve employees’ skills, knowledge and competence in order to make both individuals and organizations work more effectively.

AXELOS is committed to nurturing best practice communities on a global scale. In addition to our globally-recognized certifications, AXELOS equips professionals with a wide range of content, templates and toolkits through our CPD-aligned My AXELOS subscription service and online communityof practitioners and experts.