The SREF course highlights the evolution of SRE and its future direction, and equips participants with the practices, methods, and tools to engage people across the organization involved in reliability and stability evidenced through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding, setting, and tracking Service Level Objectives (SLO’s).

 

The course was developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.

Course Introduction

• Course Goals
• Course Agenda

Module 1: SRE Principles & Practices

• What is Site Reliability Engineering?
• SRE & DevOps: What is the Difference?
• SRE Principles & Practices

Module 2: Service Level Objectives & Error Budgets

• Service Level Objectives (SLO’s)
• Error Budgets
• Error Budget Policies

Module 3: Reducing Toil

• What is Toil?
• Why is Toil Bad?
• Doing Something About Toil

Module 4: Monitoring & Service Level Indicators

• Service Level Indicators (SLI’s)
• Monitoring
• Observability

Module 5: SRE Tools & Automation

• Automation Defined
• Automation Focus
• Hierarchy of Automation Types
• Secure Automation
• Automation Tools

Module 6: Anti-Fragility & Learning from Failure

• Why Learn from Failure
• Benefits of Anti-Fragility
• Shifting the Organizational Balance

Module 7: Organizational Impact of SRE

• Why Organizations Embrace SRE
• Patterns for SRE Adoption
• Sustainable Incident Response
• Blameless Post-Mortems
• SRE & Scale

Module 8: SRE, Other Frameworks, Trends

• SRE & Other Frameworks
• SRE Evolution
• Sample Exam

 

The learning objectives for the SRE Foundation course include a practical understanding of:

 

• The history of SRE and its emergence at Google
• The inter-relationship of SRE with DevOps and other popular frameworks
• The underlying principles behind SRE
• Service Level Objectives (SLO’s) and their user focus
• Service Level Indicators (SLI’s) and the modern monitoring landscape
• Error budgets and the associated error budget policies
• Toil and its effect on an organization’s productivity
• Some practical steps that can help to eliminate toil
• Observability as something to indicate the health of a service
• SRE tools, automation techniques and the importance of security
• Anti-fragility, our approach to failure and failure testing
• The organizational impact that introducing SRE brings

• Great improvement in workplace culture
• Wider skills-based capabilities that leverage the most recent in automation
• Better work balance with stipulated time for expansion
• Increased stability and reliability of services
• Good understanding of how production services work

• Sixteen (16) hours of instructor-led training and exercise facilitation
• Learner Manual (excellent post-class reference) including:

• Course slideware
• Value Added Resources
• Glossary

• Participation in exercises and discussions designed to apply concepts
• Access to Case stories
• Access to additional sources of information and communities

Successfully passing (65%) the 60-minute examination, consisting of 40 multiple-choice questions, leads to the SRE (Site Reliability Engineering) Foundation certificate. The certification is governed and maintained by the DevOps Institute.

The target audience for the SRE Foundation course are professionals including:

 

• Anyone starting or leading a move towards increased reliability
• Anyone interested in modern IT leadership and organizational change approaches
• Business Managers
• Business Stakeholders
• Change Agents
• Consultants
• DevOps Practitioners
• IT Directors
• IT Managers
• IT Team Leaders
• Product Owners
• Scrum Masters
• Software Engineers
• Site Reliability Engineers
• System Integrators
• Tool Providers